FAQ
Quick answers about iWaifu cases, merch and orders. Still curious? Email us at support@iwaifu.com.
Which phones do you make cases for?
iPhone: 17, 17 Pro, 17 Pro Max · 16, 16 Plus, 16 Pro, 16 Pro Max · 15, 15 Plus, 15 Pro, 15 Pro Max · 14, 14 Plus, 14 Pro, 14 Pro Max · 13, 13 Mini, 13 Pro, 13 Pro Max · 12, 12 Mini, 12 Pro, 12 Pro Max · 11, 11 Pro, 11 Pro Max
Samsung Galaxy: S26, S25, S24, S23, S22, S21 (standard models)
Pick your exact model from the Model menu on the product page before adding to bag. Not sure which one you have? Check Settings › General › About (iPhone) or Settings › About phone (Samsung). The product photo switches to your model's mockup when you choose it.
What are the cases made of?
Each case is a 2-piece tough case: an impact-resistant Lexan polycarbonate shell over a flexible TPU rubber liner that helps absorb and spread out shock (the liner can look slightly different by phone model). A lay-flat bezel around the screen helps protect it from small scratches.
Will the print fade? No. The art is printed edge to edge in a glossy full-color finish using dye sublimation, so the ink becomes part of the case instead of sitting on top like a sticker. It's vivid, fade-resistant and UV protected against outdoor weathering. With normal care, the colors won't fade.
Wireless charging & MagSafe: the cases work with standard wireless (Qi) charging. They do not have MagSafe magnets, so magnetic MagSafe chargers and accessories won't snap on.
Is every order made just for me?
Yes! Every case and merch piece is printed to order after you check out, by our US print partner. Nothing sits in a warehouse.
How long does shipping take, and what does it cost?
Phone cases ship free, always, with no minimum. Merch shipping is calculated at checkout.
Delivery takes 3–7 business days total, printing plus shipping. Customs can add time on international orders. These are estimates, not guarantees. See our Shipping policy for full details.
Do you have a bundle deal?
Yes: Bundle 3 cases or more for 15% off. The discount is applied automatically at checkout, no code needed.
How do I track my order?
You'll get a tracking link by email as soon as the printer hands your package to the carrier. Tracking can stay quiet for up to 5 business days in the U.S. (7 internationally). If nothing has moved 10 business days after your shipped email (15 internationally), email us at support@iwaifu.com with your order number.
Can I return or exchange an item?
Yes! Returns are free within 30 days of delivery if you're not satisfied. Email support@iwaifu.com with your order number first and we'll send a free return label. Approved refunds go back to your original payment method within 10 business days. For a different design or model, return your item and place a new order. See our Refund policy.
What if my item arrives damaged or wrong?
Please check your order when it arrives and contact us right away if anything is damaged, defective or not what you ordered. We'll send a free replacement or a full refund, and you usually won't need to send it back.
Do you sell merch too?
Yes, alongside our cases we carry merch like all-over-print bikinis in a stretchy polyester-spandex blend with removable padded cups and adjustable ties. Sizes and details are listed on each product page.
How do I contact you or request a design?
Email us anytime at support@iwaifu.com or use the contact page. Design and character ideas are welcome! We read every request, though we can't promise every idea becomes a case.